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Contact Us

Subscription Problems?

Find more answers on our FAQ page here. If your problem isn’t addressed there just send us an email at [email protected] or use the form below. Please include your complete name and email address, and any alternate email addresses your subscription might be registered to.

Pattern Problems?

We know how annoying it can be to have to stop in the middle of a project because something doesn’t quite make sense. Ask us anything at any time involving a design inside our magazine. Simply email your message directly to our support team. In some cases, we may have to reach out to the designer we worked with for the answer. Response times will vary, but we WILL get you an answer as fast as we can!

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Not finding the newest issue in your Issue Library yet?

If you aren’t finding the newest addition to your Issue Library yet, your device may still be reading the older version stored in your cache memory. After you log in, please use the purple “Refresh Issues” button near the top right corner of the page. This needs to be done with EACH new release, as it is a function of your device’s cache and not our site! **

New digital issues of Happily Hooked Magazine are released on the 1st of the month. And new editions of the Pattern Pack Pro are released on the 15th of the month. Please remember though, they require separate subscriptions, and having one doesn’t give you automatic access to the other! If you only have a subscription to one publication, and would like to start a subscription for the other just contact us and we can get the order form to you!

Prefer to call?

We are just a small team and don’t have the manpower to staff a phone line 24/7, but you are welcome to leave a message if you wish and we will get back to you as soon as possible. (224) 999-4665