Contact Us

Not finding the newest issue in your Issue Library yet?

Your device may still be reading the older version stored in your cache memory and that’s why you can’t see the new updates! Please log out of your subscription account, then “force refresh” your web browser. This will allow your browser to re-check with the web server to get the latest copy of the web page. Hit the control (Ctrl) and F5 button at the same time (Windows), or if you are using a Mac use Apple + R or Cmd + R.

New digital issues of Happily Hooked Magazine are released on the 1st of the month. And new editions of the Pattern Pack Pro are released on the 15th of the month. Please remember though, they require separate subscriptions, and having one doesn’t give you automatic access to the other! If you only have a subscription to one publication, and would like to start a subscription for the other just contact us and we can get the order form to you!

Ravelry Link not working?

Click on any issue to view it, and save it to your device and Ravelry library using the options along the side of the page (or sometimes under the webviewer), which we strongly recommend. Please allow time for the page to completely load. If that Ravelry link doesn’t seem to work it may be due to a security setting on your device regarding the pop-up windows. Right click (or Ctrl+Click) the Ravelry link, then choose “Open Link In New Window”, and then the Ravelry info dialog should popup.

Subscription Problems?

Please include your complete name and email address, and any alternate email addresses your subscription might be registered to. Contact us by email at [email protected] or use the form below.

Pattern Problems?

We know how annoying it can be to have to stop in the middle of a project because something doesn’t quite make sense. That’s why we created a special support line where you can ask us anything at any time involving a design inside our magazine. Simply email your message directly to our support team. We will get back to you as soon as we have the answer!

Special Note:  In some cases, we may have to reach out to the designer we worked with for the answer. Response times will vary, but we WILL get you an answer as fast as we can!


4 + 6 =